Code of Conduct (4.00 MB PDF)
Trust and reliability are critically important to our customers. FedEx team
members earn this trust each day by delivering the Purple Promise — to make
every FedEx experience outstanding.
What guides team members toward trustworthy behaviors is the FedEx Code
of Conduct. It shows us how to act lawfully and ethically at all times, even if
it costs us business or profits in the short term.
Please read this Code to develop a working knowledge of the laws and ethical
standards that directly affect your job. In addition, since the Code cannot cover
every situation, it’s important that you read other FedEx policies, manuals
and handbooks as well. Above all, don’t hesitate to ask your manager, human
resources, or a FedEx attorney to advise you before making a decision.
If you believe that a legal or ethical violation has occurred, report it to your
manager, human resources, security or legal departments, or the FedEx
Alert Line. Our Code and policies forbid any form of retaliation against you for
reporting concerns in good faith.
Our officers, directors and managers have the additional responsibility of
promoting the principles set forth in the Code and fostering a culture in which
ethical conduct is recognized, valued and demonstrated by all team members.
Our commitment to doing the right thing depends on our leaders’ ability to set
the proper tone and address suspected violations promptly, with care
and respect.
Thank you for taking the time to read and comply with this Code, and for your
continued dedication to maintaining our outstanding reputation for trust and
reliability. Remember, when it comes to integrity, every action matters.
Sincerely,
Frederick W. Smith
Chairman and CEO